ScanOrderGo

The Unsung Hero: Why Your Staff Needs a POS Terminal View

Michael Brown

While QR code ordering empowers customers, your staff still needs a central command center to manage the restaurant floor efficiently. This is where a dedicated Point of Sale (POS) Terminal interface becomes invaluable. ScanOrderGo includes a POS Terminal view designed specifically for your staff's needs.

Here's why it's a critical component of a modern restaurant's operations.

1. A Bird's-Eye View of the Entire Floor

The POS Terminal view displays all your tables in a clean, grid-like layout. But it's not a static map. Each table card is a live status indicator:

  • Available: The table is clean and ready for new guests.
  • Occupied: A customer has an active session, showing who is seated and the current status of their order (e.g., "Cooking," "Ready").
  • Needs Attention: If a customer uses the "Call for Help" button, their table can be flagged on the POS view, alerting staff immediately.

This allows your host or manager to see the state of the entire dining room at a single glance, making seating decisions faster and more efficient.

2. Empowering Staff to Place Orders

Not every order will come through a QR code. You'll always have customers who prefer to order with a server, or you'll need to place take-away orders over the phone or for walk-ins.

The POS Terminal allows your staff to do just that. They can select a table (or create a new take-away order), enter a customer's name, and use a fast, touch-friendly interface to add items to the ticket. This ensures that all orders, whether placed by the customer or by staff, enter the same digital workflow and are sent to the kitchen instantly.

3. Managing Existing Orders

A customer at Table 5 decides they want another drink, but their phone died? No problem. A server can select Table 5 on the POS Terminal, see their active order, and add the new item directly to their bill.

This ability for staff to seamlessly interact with a customer's existing digital order is crucial for providing flexible and responsive service. It bridges the gap between self-service technology and traditional hospitality.

4. A Hub for Take-Away and Delivery

The POS Terminal isn't just for dine-in. It includes a dedicated section for managing take-away orders. Your staff can create new take-away orders, track their progress through the kitchen, and manage payment and pickup, all from the same interface they use for the main dining room. This unifies your operations and ensures no order gets lost in the shuffle.

In short, the POS Terminal view acts as the operational heart of your restaurant. It complements customer-facing QR technology by giving your staff the tools they need to manage every aspect of the service experience, ensuring everything runs smoothly from a single screen.