Privacy Policy

Welcome to ScanOrderGo ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using ScanOrderGo, you agree to the collection and use of information in accordance with this policy.

We collect information about two types of users: "Business Owners" and "Customers."

For Business Owners:

• Account Information: When you sign up, we collect your name, email address, and password.
• Business Profile Information: We collect your business name, location, logo, UPI ID for payments, currency, and tax information (GSTIN, etc.) if you provide it.
• Menu Data: We store the menu categories, items, prices, images, and other details you create or upload.
• Order Data: We store all order information placed at your establishment, including orders placed by customers and those entered by your staff through the POS terminal.

For Customers:

• Anonymous User Account: When you scan a QR code, we create an anonymous user account to manage your session. We do not require you to create a formal account.
• Order Information: We collect your name (which you or staff provide at checkout), the items you order, your table number, and order details.
• Payment Information: For UPI payments, you are redirected to your UPI app. We do not process the payment directly. We only store the screenshot you upload as proof of payment for the Business Owner to verify. This screenshot may contain your name or other personal details visible in your UPI app.
• Feedback: We collect ratings and comments you choose to provide after your order is complete.

• To provide, operate, and maintain our service.
• To process orders and manage the communication between Customers and Business Owners.
• To enable Business Owners to manage their menu, orders, and business profile via the dashboard and POS terminal.
• To display order status and history to both Customers and Business Owners.
• To send notifications about order status.
• To provide analytics and sales reports to Business Owners.
• To improve our platform, including using AI features like the menu generator.

Your information is shared in the following ways:

• Between Customers and Business Owners: A Customer's name and order details are shared with the Business Owner to fulfill the order. A Business's menu and profile are visible to Customers.
• Service Providers: We use third-party services like Firebase (for database, authentication, hosting) and Genkit (for AI features). These services have their own privacy policies.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not sell your personal information to third parties.

We use industry-standard security measures, including those provided by Firebase, to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Depending on your location, you may have rights over your personal data, such as the right to access, correct, or delete it. Business Owners can manage their profile and menu data directly from the dashboard. For other requests, please contact us.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us.